DELIVERIES AND RETURNS

DELIVERIES

We deliver on weekdays, except on weekends and holidays, through our courier agencies throughout the Spanish and international territory.

DELIVERY TIMES

For products in stock, delivery times are 2 to 3 working days.

For custom products:

SCARF, SCARF, MAXIFULAR: from 7 to 10 days.

REST OF THE ITEMS: Consult.

RETURNS & EXCHANGES

We accept changes, returns and cancellations.

CHANGES: Please contact us within 3 days of delivery.

RETURNS: Please return the items to us within 14 days of delivery.

CANCELLATIONS: Request a cancellation within 12 hours of purchase.

EXCEPTIONS IN RETURNS

Due to the nature of these items, unless they arrive damaged or defective, we do not accept returns of CUSTOM ORDERS Y MASKS AND MASK COVERS.

RETURN CONDITIONS

Shipping costs for returns are borne by the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

It will be returned in the same packaging in which you received it.

In the event that the item received is defective, it will be replaced by an equal one (the reproduced item will be made as similar as possible to the original) within a period of at least fifteen days if it is not in stock.

APPLICABLE LEGISLATION AND CONFLICT RESOLUTION

The relationship between pepitinaruizseda.com and the user will be governed by current Spanish regulations and any controversy will be submitted to the Courts of Jaén.

For the resolution of online disputes in consumer matters, the European Commission provides a platform for their resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/

CLIENT INFORMATION

For any claim or doubt, please contact us through info@pepitinaruizseda.com or through any of the routes enabled in CONTACT.